"Valid CSRF Token Required" in Osticket After login?

Question

My osTicket Version 1.10 is installed in PLESK Windows Server. I have tried to install XAMPP on the PLESK Windows Server but not able to start XAMPP .

Soon I get error after login to osTicket "Valid CSRF Token Required in Osticket After login" which was earlier working fine

After login I get this error:

score 9 · Answer 1 · answered Sep 18 '18 at 15:51

9

in include/class.ostsession.php

Just add this line:

$this->data->session_data = "";

After:

catch (DoesNotExist $e) {
        $this->data = new SessionData(['session_id' => $id]);

So it will be:

catch (DoesNotExist $e) {
        $this->data = new SessionData(['session_id' => $id]);
        $this->data->session_data = "";

Then try to login from scratch, don't just refresh the submission.

answered Sep 18 '18 at 15:51

CairoCoder

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Worked like a charm. – Dradge Jan 30 '19 at 14:32

score 2 · Answer 2 · answered Oct 29 '17 at 19:57

My configuration

Win 2012 R2 Standard (64bit)
PHP 7.1.7 64bit (installed by Web Platform Installer)
MySql 14.14 Distrib 5.7.20 (installed by MySql Installer Community Edition)
osticket 1.10 (on IIS)

I had the same problem: "Valid CSRF Token Required..."

Here is where I found the fix: https://github.com/osTicket/osTicket/commit/424bfc99d93b920f6162b602eeea41125086425d

And here is a conversation about the problem: https://github.com/osTicket/osTicket/issues/3546

score 1 · Answer 3 · answered Jan 17 '17 at 17:18

1

I had the same problem. MySQL table 'ost_session' was broken. Run this command in MySQL: REPAIR TABLE ost_session

answered Jan 17 '17 at 17:18

Miroslav Adamec

1,060
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Check your logs table in mysql (table name is ost_syslog I think). You should find a reason there. My log contains detailed info about SQL error with this line in it: 'Table './osticketdb/ost_session' is marked as crashed and should be repaired'. It hapened me three times over 16 months I am using Osticket. – Miroslav Adamec Feb 09 '17 at 14:01
For me this issue was resolved after downgrading the PHP version. Now I am using 5.6 and this issue is no more poping up. P.S. I was using PHP 7.1.1 before. – Yoosuf Mo Feb 10 '17 at 17:26
Had the same issue. – Srinivasan Sekar Jun 28 '19 at 05:52

score 0 · Answer 4 · answered Mar 28 '17 at 21:39

0

I had the same problem with PHP 7.1.1, then I changed to 7.0.15 and it worked

answered Mar 28 '17 at 21:39

Marcos

1

Hello, please add some explanation to your answer so it has more detail and easier to understand/follow. – Chait Mar 28 '17 at 22:01

score 0 · Answer 5 · answered May 15 '17 at 07:41

I received this error after installing OST 1.10 on Windows Server 2012 with IIS 7 using PHP Manager for IIS. (http://osticket.com/wiki/Installation#Windows_Recommended_Links) Accorinding to "To install osTicket, your web server must have PHP 5.3 (or better)" I installed "the latest PHP version" in my case 7.1.1. With PHP 7.1.1 I could not login into the SCP. After changing the PHP Version from 7.1.1 to 5.4.45 everything works fine.

score 0 · Answer 6 · answered Jul 19 '17 at 07:32

0

Its because of varnish cache login credentials.

Test directly with web server host entries. It will work.

answered Jul 19 '17 at 07:32

sandesh

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score 0 · Answer 7 · answered Mar 17 '18 at 22:11

0

I might be late, but what worked for me was to use another browser on my computer or clearing the cache

answered Mar 17 '18 at 22:11

C Williams

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score 0 · Answer 8 · edited Jun 21 '19 at 11:55

Login to you server using ssh(ssh username@ip) and then check if in your Apache/Centos config file following setting is enabled using the below command

For Centos - nano /etc/httpd/conf/httpd.conf
For Apache - nano /etc/apache2/apache2.conf

Then replace

Header edit Set-Cookie ^(.*)$ $1;HttpOnly;Secure

with

#Header edit Set-Cookie ^(.*)$ $1;HttpOnly;Secure

At last restart the web server.

"Valid CSRF Token Required" in Osticket After login?

8 Answers8