March 2013: Paypal Sandbox login loops back to developer page

Question

Since Paypal developer changed in March 2013, I've been unable to get into the sandbox.

I logged in to the new developer site OK with my actual Paypal account details.

I managed to import my accounts into the new development site (marked worryingly as 'beta') using the link "Looking for Sandbox? Import your test accounts to continue testing. Learn what's new."

But clicking the link 'Sandbox site' on any of the accounts results in me being taken to:

This is the link where I'm greeted with a Paypal Sandbox logo and a single link reading "Please log in to use the PayPal Sandbox features."

Clicking on this link takes you back to where you have come from - that is the developer page where I am already logged in.

I did raise a support question with Paypal, but a week has passed and it's gone unanswered, so I'm hoping someone here can tell me what I'm missing in this new version?

Clear cache and Cookies of your browser.This helped for me. – Chirag B Mar 14 '13 at 09:06 — Chirag B, Mar 14 '13 at 09:06
I am having the same issue were you able to resolve it ? – Gayan Hewa Mar 14 '13 at 18:57 — Gayan Hewa, Mar 14 '13 at 18:57

score 1 · Answer 1 · answered Mar 14 '13 at 09:03

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I'm unable to reproduce this. I'm logging into my sandbox accounts just fine. I'm also able to test things like Express Checkout without any issue.

I know that browser cache and cookies can often be a big issue on the sandbox. For example, when I first attempted to try this after seeing your post I was getting a Proxy Error when trying to load sandbox.paypal.com. I closed and re-opened my browser, though, and then everything worked as expected. Maybe give that a shot.

answered Mar 14 '13 at 09:03

Drew Angell

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I tried a range of browsers as I know my Firefox dies like this and it's the same in all of them. It's very frustrating as it's totally stopped productivity and testing. – Leslie Jones Mar 14 '13 at 21:00
Scrub that. I just cleared out everything in Chrome (Tools > Clear Browsing Data) and wiped everything since the beginning of time and that's got it. Nice catch, thanks Andrew. Appreciated. – Leslie Jones Mar 14 '13 at 21:24

score 1 · Answer 2 · answered Mar 14 '13 at 21:25

As Andrew Angell points out - this crazy behaviour was down to the web browser caching. I just cleared out everything in Chrome (Tools > Clear Browsing Data) and wiped everything since the beginning of time and that's got it. Nice catch, thanks Andrew. Appreciated.

The reason every browser I tried did this, is because I've used them all with Paypal - of course - so hence they all do the same thing, leading you to thing the issue is upstream.

score 1 · Answer 3 · answered Mar 16 '13 at 12:35

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Clear your cache and cookie simply by pressing

CTRL + SHIFT + DELETE for WINDOWS

COMMAND + SHIFT + DELETE for MAC

It works for me.

answered Mar 16 '13 at 12:35

mIhAwk

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score 0 · Answer 4 · answered Mar 18 '13 at 12:13

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Clearing doesn't help me with this, USE CHROME INCOGNITO MODE(new window) - it works for me :)

answered Mar 18 '13 at 12:13

reetah

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I just tried and incognito mode doesn't work, but clearing the cache works! – mccbala Apr 20 '13 at 04:38

March 2013: Paypal Sandbox login loops back to developer page

4 Answers4